Legal

Cancellation & Refunds

Last updated: May 10, 2026

TL;DR — Quick summary
You may request a full refund within 7 days of purchase, provided you have not submitted the mock test and no certificate has been generated. Once you submit the test or a certificate is issued, no refund is possible. Refunds are processed within 5–7 business days.

1. Eligibility for a Refund

You are eligible for a full refund if all of the following conditions are met:


•- You request the refund within 7 calendar days of the original purchase date.
•- You have not submitted the mock test (i.e., the test attempt has not been completed or scored).
•- No certificate has been generated for that mock test on your account.
•- The mock test was purchased directly on esgyan.com. Purchases made through third-party platforms are subject to that platform's refund policy.

2. Non-Refundable Situations

Refunds will not be issued if:


•- More than 7 days have passed since the purchase date.
•- You have submitted the mock test (whether you passed or failed).
•- A completion certificate has been generated for the mock test.
•- The request is for a free mock test or one obtained via a promotional coupon that stated no refund applies.
•- The account has been suspended for violating our Terms of Service.

Once a certificate is issued, the purchase is final and non-refundable under any circumstance.

3. How to Request a Refund

Send an email to contact@esgyan.com from your registered email address with the subject line "Refund Request — [Test Name]". Include:


1.1. Your registered email address.
2.2. The name of the mock test.
3.3. Your Razorpay order or payment ID (found in your purchase confirmation email).
4.4. A brief reason for the refund (optional but appreciated).

We will confirm receipt within 1 business day and process the refund within 5–7 business days of approval.

4. Refund Method

Approved refunds are credited back to the original payment method:


•- UPI / Net banking / Debit card: credited within 5–7 business days.
•- Credit card: credited within 5–10 business days (depends on your card issuer).

GST paid on the purchase will also be refunded in full. We cannot issue refunds to a different account or as platform credits unless the original payment method is no longer available.

5. Technical Failures and Double Charges

If your payment was deducted but you did not receive access to the mock test (e.g., a payment gateway timeout), please email contact@esgyan.com with your payment reference. We will verify with Razorpay and either grant access or issue a full refund within 2 business days — no 7-day window applies in this case.


If you were charged twice for the same mock test, the duplicate charge will be refunded automatically within 5 business days once we confirm it.

6. Changes to This Policy

ESGyan reserves the right to update this Refund Policy at any time. Changes will be published on this page with an updated "Last updated" date. Your continued use of the Service constitutes acceptance of the revised policy.

Need a refund?
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